“I love my city. I love hearing that it’s the most beautiful city in Europe.” This Vatelien turned his love for Lyon into his job, and gave those living in or visiting Lyon their first imperial bus tour with Opentours.
Olivier Michel, the General Manager of the prestigious bus transportation company, N&M, was appointed to the Presidency of the Centre des Jeunes Dirigeants Rhône Alpes [Rhone Alps Young Business Managers Center].
In his Success Story he’ll tell us how he began in luxury hotels, how he took over his family-owned company and give you some good advice.
Olivier Michel, after you graduated from Vatel Lyon, you began working in prestigious hotels: George V, Four Seasons and the Marriott. What kind of jobs did you have and what kind of opportunities came knocking on your door?
Following my final internship, I was hired as the Assistant Restaurant Manager at the George V Palace in Paris. Then as the Assistant Restaurant Manager at the Grosvenor House in London. Then I did my military service at the Elysee Palace and after that became the Night Manager at the Scribe Hotel in Paris.
Then I went into sales and I was promoted as the Sales Manager at the Renaissance la Defense Hotel in Paris. After that I was hired as the Senior Sales Manager at the Courtyard by Marriott at the Roissy Charles de Gaulle Airport, before coming back to Lyon at the Assistant Sales Manager at the Meridien and then at the Radisson Hotel.
All these different jobs came from people I met as time went by and led to new opportunities I was able to seize. Then it was my work and involvement in each job that allowed me to be promoted to the next one.
In 2004, you became an entrepreneur, heading a business when you acquired the up-market N&M transportation company. Why did you make this decision?
As my father was also an entrepreneur and his family had also been in the transportation business for 125 years, I wanted to work with my father. An obvious choice as N&M was up for sale. N&M mirrored what I had experienced in luxury hotels.
Can you tell us a bit about it?
N&M is a roadway transportation company for passengers specialized in up-market services. We bring solutions in terms of logistics and transportation for our customers.
We offer transfers between train stations, airports, congress hall, and special events. We also do days in Lyon and in the Rhone-Alps region, evenings, city visits, tourist or industrial sites, etc. We propose up-market buses with 1 to 49 seats adapted to group travel.
For me, this naturally follows what I did when I was working in luxury hotels. We are a complement to business tourism activities for hotels, congress centers, restaurants, etc.
In 2005, you launched the “Lyon Le Grand Tour” sightseeing tour. How did you get this idea and what did it take to put it in place?
When we acquired the N&M bus company in 2004, we had the opportunity of meeting with those who launched Opentours in Paris. After they had launched an Opentour in Nice and Marseille, they were looking for a partner in Lyon.So we jumped on this opportunity to develop this activity in Lyon. This is the reason why we changed our name this year to Lyon L'OpenTour.
How did your hospitality profile and Vatel training contribute, even partially, to your success?
Working in hospitality allowed me to understand that I wanted to work in a service-related domain. And that also opened a huge breadth of work outside of normal working hours for the general public. In transportation, like in hospitality, we are “on” when other people are “off.” My training allowed me to understand this concept.
Since 2011, you have been leading the Rhone Alps Young Business Managers Center and in July, 2014 you became the President of this Center, which as nearly 480 members. Can you tell us a bit about this Center, its missions and your ambitions?
The Young Business Managers Center is an entrepreneurial center for those who have their own companies. There are 4,200 of us in France and 800 more abroad. It’s the oldest employers’ organization in France, as it was founded in 1938.The Center targets five different subjects which are training, influence, reflection, experimentation and sustainability. We also work on global performance, well-being in the workplace, youth and flexibility.
I’d like to invite each business owner to come and meet others like him or her, plus training as an entrepreneur who runs a company by clicking HERE.
What advice for the future would you like to give Vatel students?
Give yourselves the means to succeed, the future belongs to you. Don’t hesitate to go abroad and discover other parts of the world to enrich yourselves with different cultures.
What are your medium and long-term projects?
We are going to launch a futurist tourist train on the slopes of the Croix Rousse.
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Read more
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Read more
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Read more
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Read more
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Read more
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Read more
An MBA specializing in ecotourism opens in Madagascar. This island has all it takes to materialize this demanding approach of responsible and innovative tourism.Read more
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Read more
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
Vatelalumni.com, free and connected to your LinkedIn profile, will soon be one of your favorite internet sites!
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more
A professor of hospitality management, restaurant services and tourism management for over 28 years, Pat Golden-Romero teaches MBA Vatel courses at Vatel San Diego, USA.Read more